The use of facial recognition in casinos is not yet widespread. What’s more, by applying rules based on specific parameters, such instances can be proactively flagged for attention – a good example being when a comp or refund is issued but no customer is in line. But they’re also at risk of theft and fraud.īy integrating timestamped POS data with surveillance footage, casino operators can investigate suspicious monetary transactions, such as multiple voided transactions, significant discounts, and unusual comp activity. Prioritising Point-of-Sale (POS)Ĭertainly not a new kid on the block, but given the importance of POS integration as part of a casino’s security system, it deserves its place on any list of essential solutions for the year ahead.Īs much as 70%² of casino revenue now comes from non-gaming sales making food, drink, and other retail POS areas vital to profitability. What surveillance integration trends will help drive growth and be a key priority for casino surveillance managers in 2023? Here, Sree Namelil, Product Manager, gives his view. The global casino management system market is predicted to grow by over 14% by 2029¹, with surveillance technology accounting for around a quarter of the total market value.
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